Shipping policy
This Shipping Policy explains how DANIEL 9LS TECHNOLOGIES LLC handles orders sold through our online store.
Shipping Area
We currently accept standard online orders for delivery within the United States. We do not currently advertise standard international shipping. Certain addresses, including remote locations, P.O. boxes, military addresses, or territories, may have carrier or product-specific restrictions.
Order Processing Order Cut-off Time: 6:00 PM Eastern Time (EDT). Orders placed after this time, or on weekends, will be processed the next business day.
Our normal order processing period is: 1–3 business days
Business days generally exclude weekends and recognized holidays.
Order processing includes activities such as payment review, inventory confirmation, order preparation, packaging, and transfer to the shipping carrier.
Estimated Transit Time After processing and shipment, our normal estimated transportation period is: 5–10 business days
Accordingly, customers should distinguish between:
- Processing: 1–3 business days
- Transit: approximately 5–10 business days
Delivery estimates are not guarantees because transportation conditions may be outside our direct control.
Tracking Information
When tracking is available, customers may receive tracking information after the shipment has been prepared or transferred to the carrier. A newly issued tracking number may require additional time before movement appears in the carrier's system.
Shipping Charges
Applicable shipping charges, free-shipping promotions, or shipping thresholds will be shown during checkout when relevant. Customers can review applicable shipping costs before completing their purchase.
Address Responsibility
Please review your delivery information carefully before completing checkout. If you discover an incorrect or incomplete address, contact us immediately at: service@danielll.shop
We will attempt to correct the information when possible, but changes cannot be guaranteed after fulfillment or shipment begins.
12-Hour Cancellation Requests Orders may be cancelled within 12 hours after purchase, provided shipment has not occurred. Cancellation requests should be submitted to service@danielll.shop as quickly as possible.
Unexpected Delays Weather, transportation disruptions, carrier congestion, natural events, public emergencies, high seasonal demand, or other circumstances may occasionally affect delivery. If we become aware that an order cannot be shipped within a timeframe we have represented, we will handle the delay and any required customer notice, consent, cancellation, or refund in accordance with applicable law.
Lost Shipments If your tracking information has not been updated for an extended period, please contact us at service@danielll.shop. We will review the shipment status with the carrier and provide further assistance.We may review tracking data and work with the applicable carrier before confirming that a package is lost. Where shipment loss is confirmed and is not caused by an incorrect address supplied by the customer, we may provide a replacement or refund as appropriate.
Packages Marked Delivered When carrier tracking shows “Delivered” but the package cannot be located, customers should check the delivery location, household members, neighbors where appropriate, building staff, secure parcel areas, and carrier notices. Please contact us if the package remains missing so we can determine what additional investigation may be available.
Damaged Deliveries If a package arrives visibly damaged, please keep the shipping carton and packaging. Contact service@danielll.shop and, where possible, provide photographs of the shipping package, label, packaging materials, and affected product. Confirmed transit damage will be handled according to our Return & Refund Policy.
Split Shipments Orders containing multiple products may occasionally arrive in separate packages. Different packages may have different tracking numbers and delivery dates.
Contact
Business Name: DANIEL 9LS TECHNOLOGIES LLC
Website: danielll.shop
Email:service@danielll.shop
Address: 2501 Dixie Highway, Louisville, Kentucky 40216, United States
Customer Service Hours:Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Saturday – Sunday: Closed
We aim to respond to inquiries within one to two business days.