Refund policy
At DANIEL 9LS TECHNOLOGIES LLC, we believe a return policy should be understandable before a customer ever needs to use it. This policy explains how returns, refunds, order problems, cancellations, and our 30-day product assurance are handled for purchases made through our online store.
30-Day Return Period Customers may request a return within 30 calendar days after the product is delivered.
To begin a return, contact us at: service@danielll.shop
Please provide your order number, the item you want to return, and a brief explanation of the reason for the return.
We recommend contacting us before mailing an item so that we can confirm eligibility and provide return instructions.
Return Eligibility For a standard return, merchandise should be returned in substantially the same condition in which it was received.
Reasonable inspection of a product is acceptable. However, merchandise may not qualify for a full change-of-mind refund if it has been significantly used, altered, intentionally damaged, improperly installed, contaminated, or returned with important components missing.
When reasonably available, original accessories, manuals, components, and packaging should accompany the return.
Proof of purchase or a valid DANIEL 9LS TECHNOLOGIES LLC order number is required.
Change-of-Mind Returns If you simply decide that you no longer want an item, order the wrong model, select the wrong size or color, or otherwise change your mind, you may still request an eligible return within the 30-day period.
For these returns:
- The customer is responsible for return shipping costs.
- We do not charge a restocking fee.
- Original shipping charges, if any, are generally not refundable when the return is unrelated to a product defect or our fulfillment error.
Damaged, Defective, or Incorrect Products Please inspect your package after delivery.
If an item arrives damaged, materially defective, incomplete, or different from what you ordered, contact us at service@danielll.shop.
Please provide photographs when reasonably possible, including the product, packaging, shipping label, or area showing the problem.
When we confirm that the problem resulted from a defect, shipping damage, or our fulfillment error, DANIEL 9LS TECHNOLOGIES LLC will cover the reasonable return shipping cost.
Depending on the situation and product availability, we may provide a replacement, replacement component, repair solution, partial refund, or full refund.
30-Day Product Assurance In addition to our return policy, products purchased from our store include a 30-day limited product assurance period beginning on the delivery date.
This assurance covers qualifying manufacturing defects and functional failures occurring during normal intended use.
It does not cover damage caused by accidents, misuse, improper installation, unauthorized alteration, abnormal handling, neglect, failure to follow supplied instructions, or ordinary wear resulting from use.
This voluntary 30-day assurance does not limit any consumer rights or warranties that cannot legally be excluded.
No Standard Final-Sale Category We currently do not maintain a general Final Sale category.
Products purchased through our regular store remain subject to the return rules stated in this policy.
However, an item may still be ineligible for a standard return where accepting it would violate applicable health, safety, or other legal requirements.
Refunds After an eligible returned item reaches us, we will review its condition.
Approved refunds will be issued to the original payment method used for the order within 8 business days, unless another method is required by applicable law or agreed upon with the customer.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Exchanges When inventory is available, we may offer a replacement for an eligible product.
In some cases, we may instead ask you to return the original product for a refund and place a new order for the replacement item.
12-Hour Cancellation Period Orders may be cancelled by contacting us within 12 hours after the order is placed, provided the order has not already been shipped.
Send the cancellation request to: service@danielll.shop
Please include your order number and write “Cancellation Request” in the subject or message.
After the 12-hour period, we cannot guarantee that the order can be stopped. If the product has already shipped, the normal return procedure will apply after delivery.
Return Address Approved returns may be directed to:
DANIEL 9LS TECHNOLOGIES LLC
2501 Dixie Hwy Louisville, KY 40216 United States
Please contact us before mailing a return so that the return can be properly identified and processed.
Contact
Business Name: DANIEL 9LS TECHNOLOGIES LLC
Website: danielll.shop
Email:service@danielll.shop
Address: 2501 Dixie Highway, Louisville, Kentucky 40216, United States
Customer Service Hours:Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Saturday – Sunday: Closed
We aim to respond to inquiries within one to two business days.
Customer Service Hours:Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET) Saturday – Sunday: Closed